Sale Person

I'm Yan Aung ******** 36 now.I was experienced in Sale & Retail above 10 years.Each of companies I have responsibility and duties are below...

Answers and routes incoming calls on a complex digital telephone system.
Performs database retrieval for directory information.
Provides information obtained from a variety of sources to field questions from the public
regarding departments, phone numbers, operational hours, etc. Dispenses general information in
person regarding the college when incoming call load allows.
Assists callers in identifying needs and then routing calls appropriately.
Places long distance calls for authorized college staff as necessary.
Updates and maintains personal copy of staff directory and other resources to ensure accurate
dispensing of information.
Answers routine questions about telephone and voice mailbox operation on an occasional basis.
Reports PBX console/computer problems to supervisor.
Works closely with PCC Public Safety Department as needed by contacting them during
emergency or non-emergency situations.
Answers questions and provides some training for new operators, on-call substitutes .
Updates the staff directory and provides changes to Supervisor. Proofs updates for accuracy.
Keeps computer skills current by attending training on new equipment and learning new or
modified procedures.

positions perform other related duties as
Positions in this classification may perform all.

Deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
• Assist customers with inquiries.
• Create packing lists and update shipment information in database.
• Organize files both manually and Data back up at Online and Local Storage.

Ensure office equipment is properly maintained and serviced.