IT Helpdesk mit Deutsch und Englisch

Ich heisse ******** ******** ******** , ich bin 36 Jahre alt und wohne in Rumänien.
Bezuglich meinem beruflichen Erfahrung: Ich war als Sachbearbeiterin in der Kreditorenbuchhaltung und am Service Desk tätig, hier habe ich Anrufen auf Deutsch und Englisch beantwortet und Tickets zum Rechnungsstatus in SAP ERP bearbeitet. Anschließend leistete ich technischen Kundensupport für eine deutsche mobile App – sowohl telefonisch als auch über Salesforce (Ticket-System). In den letzten Jahren bin ich in den IT-Bereich gewechselt und hier habe als IT-Helpdesk-Technikerin Störungen per Telefon, über das Ticketingsystem, per Fernzugriff oder per Videoanruf sowie per Bildschirmfreigabe in Microsoft Teams behoben. In all diesen Funktionen war ich im Kontakt mit deutschen Benutzern aus der DACH-Region.
In meine Freizeit treibe ich gerne sport(power-walking oder laufen).
Bin ich zufrieden wann ich mich an meine Wohnung kummere(sauber machen), koche ich gerne ich liebe Tiere, deswegen seit rund 5 Jahren habe ich eine Katze, er heisst Tomita.

Hello,

I am a German and English speaker at a C1 level and I am looking for a remote opportunity. At the moment I live in Romania/Moreni/Dambovita.

I have experience in Accounts Payable, Service Desk, Technical Support(Mobile Apps), IT Helpdesk(Software), Translation, Administrative Tasks, all with German and English.

I have a Bachelor Degree in Finance and Banking(Romania) and a Master in International Business Administration and Foreign Trade Consulting(Germany).

I am pretty good in roles where I have to interact with customers/users in order to guide them, answer to their inquires, make suggestions, perform troubleshooting steps and do constant follow-ups.
I know how to use most of communication channels: phone/email/chat/teams, etc.
Among the years I had the opportunity to learn many softwares and tools: BMC Helix, Microsoft Dynamics 365, SAP ERP, SAP HANA, Remedyticket, Azure Active Directory, Active Directory, Microsoft Office Package(Outlook, Onedrive, Teams), portals like Microsoft Admin Center and Microsoft Exchange Admin Center, Citrix Portal, Salesforce, Skype, Cisco, Cisco Finesse, Google Cloud and so on.

I learn fast, I am curious, adaptable and motivated to lean new skills, tools and improve professionally.

If there is any remote work opportunity where I could use the above mentioned or where I could start over, please let me know.

I have applied within the past few months to more than 500 roles, and it seams impossible to find a role one can do from home.

If you can share this within your network, I would appreciate it.
I am kind of desperate at the moment due to financial instability and the need of an activity on a daily basis.

Many thanks.
********
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My name is ******** ******** ******** , I am 36 years old and I live in Romania.
Regarding my working experience: I worked as an accounts payable agent in the payment accounting department and in service-desk, here I was answering phone calls in German and English and I was processing tickets related to invoice statuses in SAP ERP. Then I offered customer support for a german mobile app - via Phone but also via Ticketing System(Salesforce). In the last couple of years I switched towards IT field working as an IT Helpdesk Technician and here I resolved Incidents over the phone, via email or ticketing system, remote or through video conferences and screensharing on Microsoft Teams.

Ma numesc ******** ******** ******** , am 36 de ani si locuiesc in Romania.
In ceea ce priveste experienta mea profesionala: am lucrat ca agent accounts payable in departamentul de contabilitate plati si in service desk, aici raspundeam la telefon in Germana si Engleza si procesam Tickete despre statusul facturilor, in SAP ERP. Apoi am oferit suport technica pentru o aplicatie germana mobila - atat telefonic cat si prin Salesforce(Sistem de tichetare). In ultimii ani m-am orientat(schimbat) catre domeniul IT iar aici am rezolvat incidente, telefonic, prin email, prin system de tichetare, in mod remote sau prin conferinta video cu screensharing pe Microsoft Teams ca Tehnician IT (Helpdesk).
In toate aceste roluri am fost in contact cu useri germani din regiunea DACH.
In timpul meu liber imi place sa fac sport(mers sportiv, rapid sau alergarea).
Sunt multumita cand ma ingrijesc de apartamentul meu(curatenie), imi place sa gatesc si iubesc animalele, de aceea de 5 ani am o pisica, el se numeste Tomita.